Research

Australian appliance repairers, by the numbers

We checked what 507 Australian appliance repairers publish about themselves, and how much of it holds up against an independent source.

Measured 2026-10-03 · free to reuse with attribution

Of 507 Australian appliance repairers measured in 2026, 18.3% publish an ABN that can be confirmed against the national register. Of the 329 whose listed phone number was compared with the number on their own website, 69.9% match and 4.6% contradict it. 87.4% of the 350 websites fetched responded, and 61.3% of the 406 cross-source matches found two or more independent sources. The median Australian appliance repairer has 69 Google reviews. The comparable national figures across all 78 trades are 21.5% with a checkable ABN and a median of 39 reviews. Source: WhoToHire, 2026-10-03.

18.3%

publish a checkable ABN

of all 507. 15% below the national rate of 21.5%.

69.9%

phone number confirmed against their own site

of 329 compared. 18% above the national rate of 59.2%.

4.6%

phone number contradicting their own site

of 329 compared. 40% below the national rate of 7.7%.

87.4%

have a website that loads

of 350 fetched. 8% above the national rate of 81%.

69

Google reviews for the median business

The national median is 39. Review counts track how often people hire a trade, not how well they do it — a trade you call once a decade will always sit lower.

What stands out

Appliance Repairers publish a checkable ABN at 18.3%, 15% below the 21.5% national rate — the easiest identity check a customer can run is unavailable for more of this trade than for most.

15 appliance repairers — 4.6% of the 329 we compared — list a phone number that contradicts the one on their own website, 40% below the national 7.7%. That is better than the national picture, which is a reasonable sign the trade keeps its listings current.

The median has 69 Google reviews against 39 nationally. That gap says more about how often households need appliance repairers than about the standard of the work, which is why the ranking on this site weights review volume on a log scale rather than treating a 5.0 from four reviews as equal to a 4.6 from three hundred.

Appliance Repairers by state

States with at least 40 appliance repairers in the directory. Smaller groups are held back rather than published as percentages that move too far on a single record.

Verification coverage for Australian appliance repairers, by state
StateBusinessesABNPhones checkedPhone confirmedPhone mismatchSites checkedSite loadsMedian reviews
New South Wales14224.6%10677.4%4.7%10990.8%69
Victoria13912.2%8962.9%2.2%9489.4%77
Queensland9924.2%5872.4%6.9%6678.8%70
Western Australia619.8%3666.7%5.6%3984.6%58
South Australia4122%25——27—94

Method, and what it can't tell you

507 Australian appliance repairers. Every one of them gets the same four checks: an ABN lookup against the national register, a comparison of the listed phone number against the number on the business's own website, an HTTP request to that website, and a match against open mapping data maintained separately from Google.

Not all four have run everywhere yet, so the figures above are shares of what has been checked: 329 phone comparisons, 350 website fetches and 406 cross-source matches out of 507 businesses. A check that has not run counts in neither half of a percentage.

This is a census of a directory, not of the trade. It covers businesses with enough of a public footprint to be found at all, which if anything biases these figures upward — a business too small to appear here is less likely to publish an ABN, not more.

ABN registration is the one figure taken over every business in the group rather than over a checked subset, because an absent ABN is not a failed lookup — read it as a floor. Review counts and averages are held; individual reviews are not, so nothing here can tell you whether a business's reviews arrived steadily or all at once.

Full method and national figures: the state of Australian trade business data.

Common questions

How many Australian appliance repairers are in this dataset?
507, drawn from 569,128 scanned records and measured on 2026-10-03. That is a census of the appliance repairers in this directory rather than of every appliance repairer in Australia, and it skews toward businesses with enough of a public footprint to be found at all.
How many Australian appliance repairers publish an ABN you can check?
18.3% — 93 of 507. The national rate across all trades is 21.5%, so appliance repairers sit 15% below it. An ABN is free and public, so a missing one is usually a business that never put it on their website rather than a business without one.
How many appliance repairers list a phone number that doesn't match their website?
4.6% of the 329 we compared, or about 15 businesses. This counts only cases where a listed number directly contradicts the number on the business's own site — not businesses with no phone number and not ones the comparison has not run for. It is often a stale listing, and sometimes a lead-reselling service sitting between you and the person who does the work.
How many Google reviews does the median Australian appliance repairer have?
69, against a national median of 39 across all trades. Half have fewer. Review counts track how often people hire a trade rather than how well it performs, so comparing a appliance repairer against a trade people call more often tells you very little.
Which state has the best-documented appliance repairers?
New South Wales leads on published ABNs at 24.6%, against 9.8% in Western Australia. Only states with at least 40 businesses are compared, because percentages taken over a handful of businesses move too far on a single record to mean anything.

Using these numbers

Free to quote, chart or republish under CC BY 4.0, which asks only for attribution and a link. The full aggregate dataset is available as a free download. If you need a cut that isn't published, ask.

WhoToHire, “Australian appliance repairer data 2026”, 2026-10-03. https://whotohire.com.au/research/trades/appliance-repair

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